Responsible Gaming
Gambling Should Be Entertainment
At coandnay.com, we believe gambling should only ever be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Casino games are designed with a mathematical edge in favour of the house, meaning that over time, players are more likely to lose money than win it.
Please gamble only with money you can afford to lose, and never view it as an investment or income source.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction in Australia) to use our services. We are committed to preventing underage gambling and comply with all applicable Australian gambling laws.
If you are under the legal gambling age, please do not attempt to access or use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of the following warning signs:
- Chasing losses: Attempting to recover lost money by gambling more
- Hiding gambling activity: Concealing the amount of time or money spent gambling from friends or family
- Loss of control: Gambling for longer than intended or with more money than planned
- Neglecting responsibilities: Prioritising gambling over work, study, family, or personal relationships
- Increasing stakes: Needing to gamble with larger amounts to achieve the same level of excitement
- Mood changes: Becoming irritable, anxious, or depressed when unable to gamble
- Financial problems: Borrowing money or accumulating debt to fund gambling
- Failed attempts to stop: Being unable to reduce or stop gambling despite wanting to
- Lying about gambling: Dishonesty with family or friends about gambling activities
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Features
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose within a specified time period
- Reality Checks: Receive regular reminders about how long you have been gambling and how much you have wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic
- Account Breaks: Take a cooling-off period from gambling activities
For more information on how to access these tools, please contact our customer support team.
Support & Help Organizations
If you believe you or someone you know may have a problem with gambling, confidential help and support are available from the following organizations:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling and support services for problem gambling in Australia
- Lifeline Australia: 13 11 14 — Crisis support available 24/7
United Kingdom
- GamCare: www.gamcare.org.uk — Free information, support and counselling for problem gamblers
- GamStop: www.gamstop.co.uk — National self-exclusion scheme for online gambling
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Resources and support for responsible gambling
United States
- National Council on Problem Gambling: www.ncpgambling.org — Information and referrals for problem gambling support
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Information and support for problem gambling
All of these organizations offer free, confidential support.
If You Need Help
Do not hesitate to reach out. Problem gambling is a serious issue, but help is available. If you or someone you know is struggling with gambling, please contact one of the support organizations listed above immediately.
Your wellbeing is important to us. At coandnay.com, we are committed to promoting responsible gaming and supporting those affected by problem gambling.